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Conflict Resolution Process

Facilitated, or managed, conflict can be a mechanism for individual and collective learning and change. Community Rights and Responsibilities believes that provided the resources and means are available, students are the most capable of resolving their own disputes. Services in Alternative Conflict Resolution (ACR) provide educational opportunities for students to improve their conflict resolution skills. Conflict can be a challenge for anyone, so we offer many services to aid students and registered student organization leaders in addressing these issues.

Services Offered

Arbitration Services

Provides a neutral third party (an arbiter) who is responsible for listening to both sides, asking clarifying questions, and determining a decision which the parties agree in advance to abide by.

Conflict Coaching

One-on-one discussion between a Community Rights and Responsibilities staff member and a student in conflict with another who is unwilling to engage in meaningful dialogue. The goal is to identify the resolution approach that best meets the student’s interests and needs.

Facilitated Dialogue

A constructive conversation between two or more students, guided by Community Rights and Responsibilities staff to increase the potential that students will arrive at a mutually satisfying outcome.

Mediation

A process guided by Community Rights and Responsibilities staff where students clearly identify their interests, needs, and resolution options. Community Rights and Responsibilities staff may provide suggestions or recommendations. A written agreement will result, and the Community Rights and Responsibilities staff member will follow up with all parties to make sure it is being fulfilled.

Restorative Justice Circle (RJC)

A discussion process where a student, or designated registered student organization representatives meet with other community members in order to identify actions to repair harm done.

See also our conflict resolution programs.